Terms of Use - CleanSync Premium

Effective date: 2026-07-07
Last updated: 2026-07-07

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the CleanSync Premium mobile applications, websites, APIs, and related services (collectively, the "Platform"), operated by CleanSync Premium ("CleanSync", "we", "our", or "us").

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Platform.

These Terms are a legal agreement between you and CleanSync. They are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. Description of Service

CleanSync Premium is a technology platform that facilitates the scheduling, management, communication, invoicing, and quality assurance of premium residential cleaning services. CleanSync acts solely as a technology facilitator and marketplace infrastructure provider.

Important: CleanSync is not a cleaning service provider, not an employer of cleaning workers, and not a payment intermediary. We do not directly provide cleaning services, employ workers, or process payments between Clients and Partner Companies.

The Platform enables:

• Clients to request quotes, schedule services, manage properties, and communicate with Partner Companies;
• Partner Companies (and their Managers) to manage teams, schedules, quotes, services, invoices, and Client relationships; and
• Workers to view assignments, complete checklists, record attendance, and upload service-related photos.

3. Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Platform. If you are using the Platform on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms.

We do not knowingly permit individuals under the age of 13 to create accounts. If we discover that an account has been created by a person under 13, we will terminate the account and delete associated data in accordance with our Privacy Policy.

4. User Accounts

When you create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Notify us immediately of any unauthorized use of your account;
• Not share your login credentials with any other person;
• Not create multiple accounts for deceptive or abusive purposes.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe to be associated with fraudulent, illegal, or harmful activity.

5. User Roles and Responsibilities

5.1 Clients

As a Client, you agree to:

• Provide accurate information about yourself, your property, and your service requirements;
• Ensure that access instructions, house rules, and any health-related information are accurate and up to date;
• Ensure safe and reasonable access to the property at the scheduled service time;
• Pay the Partner Company directly for services rendered, using the payment method agreed between you and the Partner Company;
• Treat Workers with respect and comply with any reasonable instructions communicated through the Platform;
• Notify the Partner Company promptly of any damage, loss, or dispute related to a service.

5.2 Partner Companies and Managers

As a Partner Company or Manager, you represent and warrant that you:

• Are a legally registered business authorized to provide residential cleaning services in your jurisdiction;
• Are solely responsible for hiring, training, supervising, paying, and terminating Workers;
• Will comply with all applicable employment standards, tax, immigration, workers' compensation (WSIB), and occupational health and safety laws;
• Will classify Workers correctly (employee, dependent contractor, or independent contractor) and meet all legal obligations arising from that classification;
• Will maintain adequate insurance, including workers' compensation coverage where required and commercial general liability insurance;
• Will use Client and Worker data only as necessary to provide services through the Platform and in compliance with PIPEDA, PHIPA, and these Terms;
• Are responsible for the quality, safety, and legality of the cleaning services performed by your Workers.

5.3 Workers

As a Worker, you acknowledge and agree that:

• You are employed or engaged by a Partner Company, not by CleanSync;
• You will use the CleanSync Worker app only for professional purposes related to services assigned to you;
• You will follow the Partner Company's instructions, the Client's house rules, and applicable laws;
• You will treat Client information, property details, and any health-related information as strictly confidential;
• You will maintain professional conduct while on Client premises;
• You are responsible for any tools, equipment, or transportation required to perform your work, unless otherwise agreed with the Partner Company.

6. Payments and Commissions

6.1 Client Payments

CleanSync does not process, hold, or facilitate payments between Clients and Partner Companies. Clients pay Partner Companies directly through payment arrangements made outside the Platform (for example, e-Transfer, cheque, or other methods agreed between the parties).

6.2 CleanSync Commission

In consideration for use of the Platform, Partner Companies pay CleanSync a commission calculated as a percentage of the gross monthly revenue from Clients introduced or managed through the Platform. Unless otherwise agreed in writing, the default commission is 10% of eligible Customer Revenue. The applicable commission rate is displayed in the Partner Company's account settings and may be configured per Partner Company.

6.3 Commission Invoices

CleanSync generates a monthly commission invoice through the Platform. Partner Companies agree to pay commission invoices within 15 calendar days of the invoice date, unless otherwise agreed. Late payments may incur interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower).

6.4 Taxes

All amounts are in Canadian dollars (CAD) unless otherwise stated. Each party is responsible for its own taxes. Where required by law, invoices will include applicable taxes, including Ontario HST at the prevailing rate.

7. Cancellations, No-Shows, and Refunds

Cancellation, rescheduling, no-show, and refund policies for specific services are set by the Partner Company and communicated to the Client through the Platform or otherwise. CleanSync is not responsible for enforcing or adjudicating these policies.

Clients should review the Partner Company's cancellation policy before booking. Partner Companies agree to communicate their policies clearly and to act in good faith when handling cancellations and refunds.

8. User-Generated Content

The Platform allows users to submit content, including property information, house rules, photos, ratings, reviews, and comments ("User Content").

You retain ownership of your User Content. By submitting User Content to the Platform, you grant CleanSync and the applicable Partner Company a limited, non-exclusive, royalty-free license to use, reproduce, modify, and display that content solely for the purpose of operating and improving the Platform and delivering the requested services.

You represent that your User Content does not violate the rights of any third party, is not unlawful, defamatory, obscene, or infringing, and that you have all necessary rights to grant the license above.

We reserve the right, but not the obligation, to remove or refuse to publish any User Content that violates these Terms or applicable law.

9. Privacy and Data Protection

Your use of the Platform is also governed by our Privacy Policy. By using the Platform, you consent to the collection, use, and disclosure of your Personal Information as described in the Privacy Policy.

Partner Companies are independently responsible for complying with PIPEDA, PHIPA, and other applicable privacy laws when handling Client and Worker data obtained through the Platform. Workers must keep Client information confidential.

10. Intellectual Property

All Platform content, software, design, text, graphics, logos, trademarks, and other materials provided by CleanSync ("CleanSync Content") are owned by CleanSync or its licensors and are protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works from the Platform or CleanSync Content without our prior written consent.

11. Prohibited Conduct

You agree not to:

• Use the Platform for any illegal or fraudulent purpose;
• Impersonate any person or misrepresent your identity or affiliation;
• Solicit or collect Personal Information from other users for unrelated purposes;
• Interfere with or disrupt the Platform, servers, or networks;
• Attempt to gain unauthorized access to accounts, data, or systems;
• Upload viruses, malware, or other harmful code;
• Harass, abuse, or discriminate against any other user;
• Post or transmit content that is false, misleading, defamatory, obscene, or infringing.

12. Suspension and Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, if:

• You violate these Terms;
• You use the Platform for unlawful purposes;
• You provide false or misleading information;
• Your conduct harms other users, Partner Companies, or CleanSync;
• We reasonably believe your account has been compromised.

Upon termination, all licenses granted to you will cease, and you must stop using the Platform. Provisions that by their nature should survive termination will survive, including those relating to intellectual property, indemnification, limitation of liability, and governing law.

13. Disclaimers

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

CleanSync does not warrant that:

• The Platform will be uninterrupted, secure, or error-free;
• Any defects will be corrected;
• The Platform will meet your specific requirements or expectations;
• Services performed by Partner Companies or Workers will meet any particular standard of quality.

Nothing in these Terms excludes or limits any statutory right or remedy that cannot be excluded or limited under the Consumer Protection Act, 2002 (Ontario) or other applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, CleanSync, its directors, officers, employees, and agents will not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, goodwill, or business opportunities;
• Damages arising from services performed (or not performed) by Partner Companies or Workers;
• Property damage, personal injury, or theft occurring during or in connection with a cleaning service;
• Payment disputes between Clients and Partner Companies;
• Employment or contractor disputes between Partner Companies and Workers;
• Any failure or delay caused by events beyond our reasonable control.

In any event, CleanSync's total aggregate liability arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the amount you paid to CleanSync (if any) in the 12 months preceding the claim, or (b) CAD $100.

These limitations do not apply to liability that cannot be excluded under applicable consumer protection or other mandatory law.

15. Indemnification

You agree to indemnify, defend, and hold harmless CleanSync and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Platform;
• Your User Content;
• Your violation of these Terms or any applicable law;
• Your interaction with any Client, Partner Company, Manager, or Worker;
• Any services performed or arranged by you through the Platform.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

Any dispute arising out of or relating to these Terms or the Platform will first be addressed through good-faith negotiation. If the dispute cannot be resolved through negotiation within 60 days, either party may submit the dispute to mediation in Toronto, Ontario. If mediation is unsuccessful, the dispute may be brought exclusively in the courts located in Toronto, Ontario.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.

17. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will notify you at least 30 days before the changes take effect by posting the updated Terms on the Platform or by email. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes.

18. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any Partner Agreement, constitute the entire agreement between you and CleanSync regarding the Platform.
• Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
• Force Majeure. We are not liable for any failure or delay in performance due to causes beyond our reasonable control.

19. Contact

For questions about these Terms, please contact:

CleanSync Legal
Email: cleansync@drumblow.com
Address: Sarnia, Ontario, Canada

CleanSync Premium — Terms of Use (Draft)