Support - CleanSync Premium

Last updated: 2026-07-28

1. Contact Us

If you need help with your account, a booking, or the CleanSync apps (Client, Manager, or Worker), contact our support team:

Email: cleansync@drumblow.com

Hours: Monday to Friday, 9:00 AM - 6:00 PM (Eastern Time)

Typical response time: within 1 business day

When contacting us, please include the email address associated with your account and, if applicable, the date of the service your question is about. Do not send passwords or payment card numbers by email.

2. Frequently Asked Questions

2.1 Account and sign-in

I can't sign in. Make sure you are using the same method you registered with (email and password, Google, or Apple). If you forgot your password, use the "Forgot password" option on the sign-in screen.
How do I delete my account? In the app, go to Settings > Delete account, or email us from the address linked to your account. Deletion follows the retention rules described in our Privacy Policy.

2.2 Bookings and services (Client app)

How do I change or cancel a service? Open the scheduled service in the Client app and use the available options, subject to the cancellation window informed at booking time.
How do quotes work? After a visit request, you receive a quote in the app and can approve or reject it before the service is scheduled.

2.3 Notifications

I'm not receiving push notifications. Check that notifications are allowed for the app in your phone's system settings, and that you are signed in. If the problem persists, contact us.

2.4 Partner companies and workers

How does my company join CleanSync? Email us at cleansync@drumblow.com with your company name and contact information and we will get back to you.
Questions about invoicing or schedules? Managers should use the Manager app; if the issue persists, contact support with the service date and worker name.

3. Privacy and Data Requests

CleanSync complies with Canada's PIPEDA. You may request access to, correction of, or deletion of your personal information, and export your data directly in the app (Settings > Privacy) or by emailing cleansync@drumblow.com. See our Privacy Policy for details on what we collect and why.